1.FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
1.1. When do we collect your personal data?
Your personal data may be collected if you visit the GARBELLE site using cookies, if you create a customer account on the GARBELLE site, if you place an order for one of our products or services or agree to be member of our newsletters (SMS, emails).
Your personal data is used to streamline your navigation on the GARBELLE site, as well as to offer you a more personalized experience. We can thus process your orders as best as possible, provide payment in several installments, avoid fraud, make the necessary reimbursements, and manage your customer reviews.
1.2Your navigation on the GARBELLE Site
In order to allow you to browse the GARBELLE site, we process your data with the legal basis for this, your consent.
1.3 Processing your orders
To be able to take care of your orders and process them, we use your data.
The use we make of it serves to manage mediation, customer relations (and that through social networks), our after-sales service and distance selling, our actions relating to the management of marketing and commercial prospecting for the GARBELLE site, as well as for the management, deliveries and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of MTZ is the legal basis for processing, with regard to the management of product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of “flash” payment.
1.4 Payment in installments
For orders affected by payment in several installments and for certain customers, your data is processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your banking data.
1.5 Customer reviews
To be able to share your opinions with our customers and visitors as well as allow you to leave your opinion on the GARBELLE site, we use your data on the legal basis of your consent or legitimate interest.
1.6 Payment recovery and fraud prevention
In order to recover payments and combat fraud, we use your data.
Thanks to this we can also guarantee payment security.
The application of this contract between the two parties as well as the legitimate interest of the company MTZ, as data controller, are the legal bases for this processing.
1.7 Advertising management operations of the company MTZ
The advertising management operations of the company MTZ are managed through the use of your data.
This will make it possible to increase our customer and prospect data, to manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, the updating of the organization's prospecting files in responsible for managing objections to telephone canvassing, solicitations, setting up our competitions and lotteries or any other promotional operation except online gambling.
The legal bases for the mentions mentioned above are the consent of the user or the legitimate interest of the company MTZ.
2. WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal GARBELLE services.
They are not sent to third parties, except in the situations specified below:
In order to be able to process your orders, your personal data may be transmitted to several service providers whose specializations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or even the provision of guarantees or insurance.
For the implementation of payment in x installments, your data can be shared with service providers such as payment and transaction centers (banks, etc.), or even call centers for the management of business processes or customer experience, or, for customer reviews, to a manager for collecting and processing customer reviews.
The GARBELLE advertising agency is managed, using your data, for the agency's clients and advertisers.
3. DATA RETENTION
The data that GARBELLE collects is kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We keep certain data collected by GARBELLE for a certain time:
In current archives for prospects, for 3 years from the last contact of the customer (they can therefore be consulted by the services of the MTZ company). We do not carry out intermediate archiving of this data (for data representing an administrative interest for certain services, such as for litigation, the retention periods are set by the applicable limitation rules).
Concerning our orders, your data will be archived in the current archives for 5 years from the end of use of the customer's orders, and in the intermediate archives for 5 years from the end of conservation in current archives. The same goes for customers.
About banking data, they are archived in the current archives for the entire validity period of the bank card (plus one day). There is no intermediate archiving carried out for banking data.
Cookies and their use and deadlines are detailed in paragraph 7 of our policy.
4. EXERCISE OF YOUR RIGHTS
4.1. You have the right to request access, modification and rectification of your Data.
4.2 You have the right to request limitation of the processing of your Data.
Important clarification: for this you must challenge the accuracy of your personal data for the time required to allow us to verify the conformity of the latter. Or, in the event that you consider that our use of your personal data is unlawful and that you request a limitation of their use and not an erasure. We no longer have the need to use your data for the purposes mentioned in paragraph 3 but your data is still useful for the establishment, exercise or defense of your legal rights, in the event where you decide to exercise your right of opposition during the time required for verification to determine whether the legitimate reasons we are pursuing prevail over yours.
4.3 You have the right to request the deletion of your Data.
If you request the deletion of your personal data, MTZ will still have the possibility of keeping them in intermediate archive format for the time necessary to satisfy its legal, accounting and tax obligations.
4.4 You have the right to request the exercise of your right to object to processing used for commercial prospecting purposes.
In the event of prospecting by e-mail, you have the right to request modification or unsubscription of newsletters by clicking on the “unsubscribe” hyperlink available in all newsletters, or by navigating directly to the contact page of the GARBELLE website.
In the event of prospecting by SMS, it is possible to unsubscribe by sending the words “STOP SMS” to 36007 by SMS, or by browsing the contact page of the GARBELLE site.
4.5 You have the right to transmit post-mortem prerogatives regarding the conservation, erasure and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs have the possibility of communicating with the company MTZ to be able to have access to the uses of this data and to allow “organization and settlement of the deceased’s estate” and /or close the account on the site and/or request non-continuation of the processing of personal data. You can also request that your data not be communicated to a third party in the event of death.
4.6 You are entitled to claim your right to portability.
4.7 You have the right to withdraw your consent regarding the carrying out of processing based on this legal basis.
Important clarification: If you decide to withdraw your consent, this will not have any effect on the legality of the uses carried out before your withdrawal of consent.
4.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your complaint (accompanied by your email, surname, first name, copy of your identity document and postal address) to the data protection delegation of the company MTZ by e-mail to firstname.lastname@example.org et/or by post to MTZ, 122 rue Amelot, 75011 Paris, France.
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.