Contact us
Didn’t find what you were looking for in our FAQ? Use the form below to contact our team dedicated to customer support for a quick and tailored answer to all your questions. You can also contact us directly at: info@garbelle.com.
If you wish to return your order, please complete our returns form .
Contact form
Frequently asked questions
Find answers to your most frequently asked questions in our comprehensive and informative FAQ section.
Order and payment
What methods of payment do you accept?
We accept payment by credit card (Visa, MasterCard, American Express) and secure payment via PayPal.
Can I pay for my order in installments?
Yes, we offer installment options in partnership with Klarna. You can find out more about these options during the checkout process.
How can I cancel my order and get a refund?
If you wish to cancel your order and get a refund, please contact us as soon as possible. We will do our best to accommodate your request, taking into account the stage of the order. Please see our returns policy for more information.
Shipping and delivery
What are the shipping times?
We ship anywhere in the world and our shipping times vary according to your geographical area. In general, deliveries take between 7 and 10 working days.
What are the shipping costs?
Eurozone (Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Spain, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Portugal, Slovakia, Slovenia)
- Secure shipping: €7.90
- Free shipping on orders over €200
- Loss and damage insurance: €9.90 for orders over €200
Switzerland
- Secure shipping: CHF 7.90
- Free shipping on orders over 190
- Loss and damage insurance: CHF 9.90 for orders over 190
Liechtenstein
- Secure shipping: CHF 7.90
- Free shipping on orders over CHF 190
- Loss and damage insurance: CHF 9.90 for orders over CHF 190
United Kingdom
- Secure shipping: £6.90
- Free shipping on orders over 180
- Loss and damage insurance: £8.90 for orders over 180
Denmark
- Secure shipping: DKK 58,90
- Free shipping on orders over 1.500
- Loss and damage insurance: DKK 73,90 for orders over 1.500
Sweden
- Secure shipping: SEK 87
- Free shipping on orders over 2.300
- Loss and damage insurance: SEK 109 for orders over 2.300
Norway
- Secure shipping: NOK 88,90
- Free shipping on orders over 2.250
- Loss and damage insurance: NOK 119,90 for orders over 2.250
Iceland
- Secure shipping: ISK 1.139
- Free shipping on orders over ISK 28.690
- Loss and damage insurance: ISK 1.419 for orders over ISK 28.690
Poland
- Secure shipping: PLN 33,90
- Free shipping on orders over 860
- Loss and damage insurance: PLN 42,90 for orders over 860
Czech Republic
- Secure shipping: CZK 199,90
- Free shipping on orders over 5.000
- Loss and damage insurance: CZK 249,90 for orders over 5.000
Hungary
- Secure shipping: HUF 3.049
- Free shipping on orders over 76.990
- Loss and damage insurance: HUF 3.819 for orders over 76.990
Romania
- Secure shipping: RON 40,90
- Free shipping on orders over RON 1.020
- Loss and damage insurance: RON 50,90 for orders over RON 1.020
United States
- Secure shipping: $9.90
- Free shipping on orders over 240
- Loss and damage insurance: $11.90 for orders over 240
Canada
- Secure shipping: CAD 12.90
- Free shipping on orders over 330
- Loss and damage insurance: CAD 15.90 for orders over 330
Mexico
- Secure shipping: MXN 169.90
- Free shipping on orders over MXN 4,150
- Loss and damage insurance: MXN 209.90 for orders over MXN 4,150
Colombia
- Secure shipping: $9.90
- Free shipping on orders over $240
- Loss and damage insurance: $11.90 for orders over $240
Chile
- Secure shipping: $9.90
- Free shipping on orders over $240
- Loss and damage insurance: $11.90 for orders over $240
Ecuador
- Secure shipping: $9.90
- Free shipping on orders over $240
- Loss and damage insurance: $11.90 for orders over $240
Peru
- Secure shipping: PEN 31,90
- Free shipping on orders over PEN 810
- Loss and damage insurance: PEN 39,90 for orders over PEN 810
United Arab Emirates
- Secure shipping: AED 33.90
- Free shipping on orders over 850
- Loss and damage insurance: AED 41.90 for orders over 850
Qatar
- Secure shipping: QAR 33,90
- Free shipping on orders over 840
- Loss and damage insurance: QAR 41,90 for orders over 840
Saudi Arabia
- Secure shipping: SAR 34.90
- Free shipping on orders over 870
- Loss and damage insurance: SAR 42.90 for orders over 870
Kuwait
- Secure shipping: $9.90
- Free shipping on orders over $240
- Loss and damage insurance: $11.90 for orders over $240
Bahrain
- Secure shipping: $9.90
- Free shipping on orders over $240
- Loss and damage insurance: $11.90 for orders over $240
Oman
- Secure shipping: $9.90
- Free shipping on orders over $240
- Loss and damage insurance: $11.90 for orders over $240
South Africa
- Secure shipping: $9.90
- Free shipping on orders over $240
- Loss and damage insurance: $11.90 for orders over $240
Japan
- Secure shipping: JPY 1,449
- Free shipping on orders over 36,680
- Loss and damage insurance: JPY 1,819 for orders over 36,680
South Korea
- Secure shipping: KRW 13,849
- Free shipping on orders over 350,410
- Loss and damage insurance: KRW 17,349 for orders over 350,410
Singapore
- Secure shipping: SGD 11.90
- Free shipping on orders over 300
- Loss and damage insurance: SGD 14.90 for orders over 300
Hong Kong
- Secure shipping: HKD 71.90
- Free shipping on orders over 1,810
- Loss and damage insurance: HKD 89.90 for orders over 1,810
Australia
- Secure shipping: AUD 13.90
- Free shipping on orders over 340
- Loss and damage insurance: AUD 16.90 for orders over 340
New Zealand
- Secure shipping: NZD 15.90
- Free shipping on orders over 410
- Loss and damage insurance: NZD 19.90 for orders over 410
Can I track my order online?
Yes, once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to follow the progress of your shipment online on our Order Tracking page.
What should I do if I am not at home when my order is delivered?
If you are not at home when your order is delivered, the carrier will usually leave a delivery notice with instructions on how to collect your package. You can also contact the carrier to arrange a new delivery or a collection from the nearest collection point.
Returns and refunds
Do you accept returns or exchanges?
We offer a 60-day money-back guarantee. If you are not satisfied with your purchase, please complete our returns form within 60 days of receiving your order and we will refund or exchange your item in accordance with our Returns Policy.
Items returned must be in their original, unused condition and include all accessories and original packaging.
Who pays the return costs?
The return costs, which are payable by the customer, will be deducted from the amount refunded. Please see our returns policy for more details.
How long does it take to process a refund?
Once we have received your return, we generally process refunds within 5-7 working days. Please note that processing times may vary depending on your payment method.
What if a defect appears after several years?
Our commitment: to give you total peace of mind for 10 years.
If a manufacturing defect or quality issue arises during this period, we will replace your bag at no extra charge.
