Contact us
Not found what you were looking for in our FAQ? Use the form below to contact our team dedicated to customer support for a quick and tailored answer to all your questions. You can also contact us directly at : info@garbelle.com.
If you wish to return your order, please complete our returns form.
Contact form
Frequently asked questions
Find answers to your most frequently asked questions in our comprehensive and informative FAQ section.
Dimensions and materials
Do the bags comply with carry-on luggage dimensions?
Yes, the sizes of our bags comply with the carry-on luggage dimensions allowed by all airlines.
What material are the bags made from and are they waterproof?
Our bags are made from durable, water-resistant materials:
- AUGUSTE model: long-lasting synthetic leather
- GASPARD model: long-lasting synthetic leather
- LEONARD model: superior genuine leather
- OSCAR model: superior genuine leather
Order and payment
What methods of payment do you accept?
We accept payment by credit card (Visa, MasterCard, American Express) and secure payment via PayPal.
Can I pay for my order in instalments?
Yes, we offer instalment options in partnership with Klarna. You can find out more about these options during the checkout process.
How can I cancel my order and get a refund?
If you wish to cancel your order and get a refund, please contact us as soon as possible. We will do our best to accommodate your request, taking into account the stage of the order. Please see our returns policy for more information.
Shipping and delivery
What are the delivery times?
We deliver anywhere in the world and our delivery times vary according to your geographical area. In general, deliveries take between 7 and 10 working days.
What are the delivery costs?
Eurozone (Germany, Austria, Belgium, Spain, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Croatia, Estonia, Latvia, Lithuania, Slovakia, Slovenia, Finland)
- Standard delivery: €7.90
- Free delivery on orders over €200
- Loss and damage insurance: €9.90 for orders over €200
Switzerland
- Standard delivery: CHF 7.90
- Free delivery on orders over CHF 200
- Loss and damage insurance: CHF 9.90 for orders over CHF 200
United Kingdom
- Standard delivery: £7.90
- Free delivery on orders over £200
- Loss and damage insurance: £9.90 for orders over £200
Denmark
- Standard delivery: DKK 59.90
- Free delivery on orders over DKK 1,600
- Loss and damage insurance: DKK 75.90 for orders over DKK 1,600
Sweden
- Standard delivery: SEK 88.90
- Free delivery on orders over SEK 2,300
- Loss and damage insurance: SEK 111.90 for orders over SEK 2,300
Norway
- Standard delivery: NOK 94.90
- Free delivery on orders over NOK 2,400
- Loss and damage insurance: NOK 118.90 for orders over NOK 2,400
Poland
- Standard delivery: PLN 34.90
- Free delivery on orders over PLN 870
- Loss and damage insurance: PLN 42.90 for orders over PLN 870
Czech Republic
- Standard delivery: CZK 196.90
- Free delivery on orders over CZK 5,000
- Loss and damage insurance: CZK 246.90 for orders over CZK 5,000
Hungary
- Standard delivery: HUF 3,199
- Free delivery on orders over HUF 81,000
- Loss and damage insurance: HUF 4,009 for orders over HUF 81,000
United States
- Standard delivery: $9.90
- Free delivery on orders over $240
- Loss and damage insurance: $11.90 for orders over $240
Canada
- Standard delivery: CAD 12.90
- Free delivery on orders over CAD 330
- Loss and damage insurance: CAD 16.90 for orders over CAD 330
Australia
- Standard delivery: AUD 14.90
- Free delivery on orders over AUD 370
- Loss and damage insurance: AUD 17.90 for orders over AUD 370
New Zealand
- Standard delivery: NZD 15.90
- Free delivery on orders over NZD 400
- Loss and damage insurance: NZD 19.90 for orders over NZD 400
United Arab Emirates
- Standard delivery: AED 34.90
- Free delivery on orders over AED 880
- Loss and damage insurance: AED 43.90 for orders over AED 880
Qatar
- Standard delivery: QAR 34.90
- Free delivery on orders over QAR 870
- Loss and damage insurance: QAR 43.90 for orders over QAR 870
Saudi Arabia
- Standard delivery: SAR 35.90
- Free delivery on orders over SAR 900
- Loss and damage insurance: SAR 44.90 for orders over SAR 900
Japan
- Standard delivery: JPY 1,389
- Free delivery on orders over JPY 36,000
- Loss and damage insurance: JPY 1,739 for orders over JPY 36,000
South Korea
- Standard delivery: KRW 13,149
- Free delivery on orders over KRW 340,000
- Loss and damage insurance: KRW 16,469 for orders over KRW 340,000
Singapore
- Standard delivery: SGD 12.90
- Free delivery on orders over SGD 310
- Loss and damage insurance: SGD 15.90 for orders over SGD 310
Hong Kong
- Standard delivery: HKD 73.90
- Free delivery on orders over HKD 1,900
- Loss and damage insurance: HKD 92.90 for orders over HKD 1,900
Taiwan
- Standard delivery: TWD 288.90
- Free delivery on orders over TWD 7,400
- Loss and damage insurance: TWD 361.90 for orders over TWD 7,400
Can I track my order online?
Yes, once your order has been shipped, you will receive a tracking number by e-mail. You can use this tracking number to follow the progress of your delivery online on our Order Tracking page.
What should I do if I am not at home when my order is delivered?
If you are not at home when your order is delivered, the carrier will usually leave a delivery notice with instructions on how to collect your parcel. You can also contact the carrier to arrange a new delivery or a collection from the nearest collection point.
Returns and refunds
Do you accept returns or exchanges?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, please complete our returns form within 30 days of receiving your order and we will refund or exchange your item in accordance with our returns policy.
Items returned must be in their original, unused condition and include all accessories and original packaging.
Who pays the return costs?
The return costs, which are payable by the customer, will be deducted from the amount refunded. Please see our returns policy for more details.
How long does it take to process a refund?
Once we have received your return, we generally process refunds within 5-7 working days. Please note that processing times may vary depending on your payment method.
What if a defect appears in several years' time?
Our commitment: to give you total peace of mind for 10 years.
If a manufacturing defect or quality issue arises during this period, we will replace your bag at no extra charge.
