Our policy lasts 30 days. If 30 days have passed since receipt of your order, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It should also be, preferably, in the original packaging.
The admission previously stated will be different if your item is defective or damaged upon receipt of the package, in this case, please follow the procedure described in the part concerning exchanges (below)
Section 1 - Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain time frame.
Section 2 - Late or Missing Refunds (if applicable):
If you haven't received a refund yet, check your bank account again.
Next, contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is mailed.
If you have done all of this and still have not received your refund, please contact us via the page "
Help & Contact".
Section 3 - Sales Items (if applicable):
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Section 4 - Exchange (if applicable):
We only replace items if they are defective and/or damaged. If you need to exchange it for the same item, please email us via the "Return My Order" page.
In this e-mail, we invite you to attach the order number (or a copy of the invoice) and proof (a photo or video of the defective and/or damaged items) and send your item to the address indicated on the packaging of your package.
Section 5 - Delivery:
To return your item, you must contact us via the “
Return my order". Return costs are the responsibility of GARBELLE.